Refund policy

Contact us first

For any order issue, email support@hackmode24.com with your order number and a short description. Please do not send products to our business address or to the manufacturer without return instructions from us.

Damaged, defective, incorrect or missing items

Check your delivery when it arrives. Report damaged, defective, incorrect or missing items within 30 days of delivery, with photos of the item, packaging and label where possible. Once we confirm the issue, we will send a replacement or issue a refund for the affected items at no cost to you. Where a return is needed, we will provide instructions and cover the approved return postage.

Lost parcels

If tracking shows no progress or your parcel has not arrived, contact us within 30 days after the estimated delivery date so we can investigate with the carrier and our fulfillment partner. If tracking shows delivered but you cannot find the parcel, contact us and we will help investigate.

Change of mind

Because our products are dietary supplements intended for consumption, we do not accept change-of-mind returns or exchanges of opened products. If you change your mind before your order is prepared, contact us right away and we will cancel it where possible (see below). This does not limit your rights regarding faulty, incorrect or misdescribed goods, or any other rights that apply under law.

Cancellations

Email us as soon as possible with your order number. If your order has not yet been sent to fulfillment, we will cancel it and refund you in full. A cancellation request is confirmed only when we reply.

Refunds

Approved refunds are issued to the original payment method. We will confirm the amount and the date the refund is issued; your bank or card issuer may take 5–10 business days to post it. Original shipping charges are refunded when the refund is due to our error, a damaged or defective product, or a lost parcel.